Terms of service
Terms of Service
Last Updated: August 15, 2026
Welcome to LumeaSkinz. These Terms of Service govern your use of our website, products, and services. By accessing our website, placing an order, or purchasing a product from LumeaSkinz, you agree to these Terms of Service.
Please read these Terms carefully before using our website or placing an order.
1. About LumeaSkinz
LumeaSkinz is the trading name of ELITE MART LTD, a private limited company incorporated in Northern Ireland.
Legal Business Name: ELITE MART LTD
Company Number: NI738585
Registered Office:
240 Shore Road
Belfast
Northern Ireland
BT15 3QB
United Kingdom
LumeaSkinz provides beauty, skincare, fragrance, cosmetic, personal-care, and related products through our online store.
For questions regarding these Terms of Service or your order, please contact us using the details provided in Section 18.
2. Online Store Terms
By using our website or purchasing from us, you confirm that you are legally permitted to enter into a purchase agreement under the laws applicable to you.
You must not use our website, products, or services for any unlawful or unauthorized purpose.
You must not interfere with, damage, disrupt, or attempt to gain unauthorized access to our website, systems, accounts, or services.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate and up to date.
However, product packaging, appearance, colour, design, ingredients, or other details may occasionally differ from images displayed online due to manufacturer updates, screen settings, photography, packaging changes, or other reasonable variations.
We reserve the right to correct errors or inaccuracies in product information where permitted by applicable law.
Nothing in these Terms limits your statutory rights regarding products that are faulty, misdescribed, or otherwise do not conform to the applicable contract.
4. Prices
Product prices are displayed on our website and may change from time to time.
The applicable price will generally be the price displayed when an order is placed, subject to the correction of obvious pricing errors and applicable consumer law.
Any applicable delivery charges, taxes, or other fees will be displayed or communicated during the ordering process where required.
5. Orders and Payments
When placing an order, you agree to provide accurate and complete billing, delivery, payment, and contact information.
Submitting an order does not necessarily mean that your order has been accepted.
We reserve the right to decline or cancel an order where reasonably necessary, including because of:
Product availability
Payment problems
Suspected fraudulent activity
Obvious pricing errors
Incorrect customer information
Other legitimate business or legal reasons
If we cancel an order after receiving payment, an appropriate refund will be issued.
6. Shipping and Delivery
We aim to process and dispatch orders within the estimated timeframes communicated during the ordering process.
Delivery dates are estimates unless expressly stated otherwise. Delays may occasionally occur due to couriers, customs, weather, holidays, supply issues, or circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate delivery information.
Nothing in this section limits any statutory delivery rights available to consumers.
For additional information, please review our Shipping Policy.
7. Returns and Refunds
Returns, cancellations, and refunds are handled in accordance with our Return & Refund Policy and applicable consumer protection laws.
Eligible customers may have statutory cancellation rights for online purchases, including the applicable 14-day cancellation period.
Certain sealed skincare, cosmetic, beauty, and personal-care products may be excluded from cancellation after the seal has been broken where the applicable legal exception applies.
This does not affect statutory rights concerning faulty, damaged, defective, incorrectly supplied, or misdescribed products.
For full details, please review our Return & Refund Policy.
8. Damaged, Faulty or Incorrect Products
If your order arrives damaged, faulty, defective, or incorrect, please contact us as soon as reasonably possible.
We may request your order number, photographs, or other relevant information so that we can investigate the issue and provide an appropriate solution.
Your statutory consumer rights are not affected by these Terms.
9. Product Use and Safety
Customers should carefully read and follow all instructions, warnings, ingredient information, labels, and usage directions supplied with each product.
Where applicable, discontinue use and seek appropriate professional advice if you experience an unexpected or adverse reaction.
Information provided on our website is for general informational purposes and should not be considered medical advice or a substitute for advice from an appropriately qualified healthcare professional.
Customers are responsible for reviewing product ingredients and warnings before use, particularly where they have known allergies, sensitivities, or other relevant conditions.
10. Intellectual Property
Unless otherwise stated, content created or owned by LumeaSkinz or ELITE MART LTD, including our branding, logos, graphics, website design, photographs, written content, and other original materials, is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, sell, publish, or commercially exploit our original content without our prior written permission, except where permitted by law.
Third-party trademarks, brand names, product names, logos, and other intellectual property remain the property of their respective owners.
11. Third-Party Services
Our website may use or provide access to services operated by third parties, including payment processors, delivery companies, Shopify, analytics providers, advertising services, and external websites.
These third-party services may operate under their own terms and privacy policies.
To the extent permitted by applicable law, LumeaSkinz is not responsible for the independent acts, policies, or services of third parties.
12. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
We may temporarily suspend or restrict access to parts of the website where reasonably necessary for maintenance, security, updates, technical issues, or other legitimate reasons.
Nothing in this section limits any rights or remedies that cannot legally be excluded.
13. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
To the extent permitted by applicable law, LumeaSkinz and ELITE MART LTD will not be responsible for indirect or unforeseeable losses resulting from the use of our website, services, or products.
Nothing in these Terms affects consumer rights, guarantees, warranties, or remedies that cannot legally be excluded or restricted.
14. Privacy
Personal information collected through our website and ordering process will be handled in accordance with our Privacy Policy and applicable data-protection requirements.
By using our website and placing an order, you acknowledge that your information may be processed as described in our Privacy Policy.
Customers are responsible for ensuring that the information they provide to us is accurate and up to date.
15. Changes to These Terms
We may update these Terms of Service when necessary to reflect changes to our business, services, website, legal requirements, or other operational matters.
The latest version will be made available on our website with an updated revision date where appropriate.
Your continued use of the website after updated Terms have been published constitutes acceptance of the updated Terms to the extent permitted by applicable law.
16. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.
The remaining provisions will continue to apply to the extent permitted by law.
17. Governing Law and Consumer Rights
These Terms and purchases made through LumeaSkinz are subject to the applicable laws of the United Kingdom and, where applicable, the laws governing Northern Ireland.
Nothing in these Terms is intended to remove, restrict, or limit any mandatory consumer rights or protections that apply to you under applicable law.
Where you are entitled to consumer protections under the laws of your country or jurisdiction, those protections remain unaffected.
18. Contact Information
If you have questions about these Terms of Service, an order, or our products, please contact us:
LumeaSkinz
Trading Name: LumeaSkinz
Legal Business Name: ELITE MART LTD
Company Number: NI738585
Registered Office:
240 Shore Road
Belfast
Northern Ireland
BT15 3QB
United Kingdom
Email: lumeaskinzshop@gmail.com
Phone: +1 (945) 344-6673
US Return/Warehouse Address:
3526 Lakeview Pkwy
Ste B #1046
Rowlett, TX 75088
United States