Shipping policy
Shipping Policy
Last Updated: August 15, 2026
At LumeaSkinz, we aim to provide a reliable and straightforward shipping experience. This Shipping Policy provides information about order processing, shipping, delivery, and related matters for purchases made through our online store.
LumeaSkinz is the trading name of ELITE MART LTD, a private limited company incorporated in Northern Ireland.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are normally processed during business days, Monday through Friday, excluding applicable public holidays.
During periods of high order volume, promotions, holidays, or circumstances outside our reasonable control, order processing may take longer than usual.
If there is a significant delay affecting your order, we will make reasonable efforts to contact you using the information provided when placing your order.
2. Shipping Methods and Delivery Estimates
Available shipping methods and estimated delivery times will be displayed during the checkout process where applicable.
Delivery estimates may vary depending on the destination, shipping method, courier, order processing time, customs procedures, holidays, weather conditions, and other circumstances outside our reasonable control.
Any delivery timeframe provided at checkout is an estimate unless expressly stated otherwise.
3. Shipping Charges
Shipping charges, where applicable, will be calculated and displayed during the checkout process before you complete your purchase.
Any applicable shipping promotions or free-shipping offers will be subject to the terms displayed on our website at the time of purchase.
4. Shipment Confirmation and Tracking
Once your order has been dispatched, you may receive a shipment confirmation email containing available tracking information.
Tracking information may take some time to become active after the package has been collected or scanned by the delivery provider.
If tracking information does not update immediately, please allow reasonable time for the carrier's system to update.
5. Delivery Address
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please ensure that your:
Full name
Street address
Apartment, suite, or unit number
City
State or region
Postal/ZIP code
Country
are correct and complete.
If you provide an incorrect or incomplete delivery address, we may be unable to guarantee successful delivery.
If you notice an error in your delivery address after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.
6. Delivery Delays
Delivery delays can occasionally occur due to circumstances outside our reasonable control, including:
Courier or postal service delays
Customs processing
Severe weather
Public holidays
High shipping volumes
Transportation disruptions
Supply or fulfillment issues
Other unforeseen circumstances
We will make reasonable efforts to assist with delivery issues, but delivery dates provided at checkout are estimates unless expressly guaranteed.
Nothing in this section limits any statutory consumer rights available under applicable law.
7. Lost or Missing Packages
If your order has not arrived within the estimated delivery timeframe, please contact us so that we can review the shipment status.
Where appropriate, we may work with the relevant delivery provider to investigate delayed, lost, or missing shipments.
If tracking information shows that an order has been delivered but you cannot locate it, please check:
Your delivery address
Any safe-place instructions
With household members
With building management, where applicable
With neighbours, where appropriate
If you still cannot locate the package, please contact us so that we can assist with the appropriate investigation.
8. Damaged Packages
If your package arrives damaged, please contact us as soon as reasonably possible.
Where appropriate, please provide photographs of:
The external packaging
The shipping label
Any visible damage to the packaging
The affected product
We will review the circumstances and provide an appropriate resolution in accordance with applicable law and our Return & Refund Policy.
9. International Shipping
Where international shipping is available, shipping charges and estimated delivery times may vary depending on the destination and shipping method selected.
International shipments may be subject to customs clearance procedures, which can result in additional delays.
Customers are responsible for providing accurate delivery information and complying with applicable customs or delivery requirements in their destination country.
10. Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, such charges may be the responsibility of the customer.
LumeaSkinz does not control customs decisions, customs clearance times, or charges imposed by government authorities or delivery providers.
11. Shipping Restrictions
Certain beauty, skincare, cosmetic, fragrance, or personal-care products may be subject to shipping restrictions depending on their ingredients, characteristics, destination, carrier requirements, or applicable laws.
If we are unable to ship an ordered product to your destination, we will contact you and, where appropriate, provide an available resolution or refund.
12. Returns and Refunds
Shipping and delivery issues relating to damaged, faulty, defective, or incorrect products are handled in accordance with our Return & Refund Policy and applicable consumer protection laws.
For complete information about cancellations, returns, refunds, and return shipping costs, please review our Return & Refund Policy.
13. Changes to This Shipping Policy
LumeaSkinz may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, delivery providers, business operations, or applicable requirements.
The latest version will be made available through our website with an updated revision date.
14. Contact Information
For questions regarding shipping, delivery, tracking, or an order, please contact us:
LumeaSkinz
Trading Name: LumeaSkinz
Legal Business Name: ELITE MART LTD
Company Number: NI738585
Registered Office
240 Shore Road
Belfast
Northern Ireland
BT15 3QB
United Kingdom
Email: lumeaskinzshop@gmail.com
Phone: +1 (945) 344-6673
US Return/Warehouse Address
3526 Lakeview Pkwy
Ste B #1046
Rowlett, TX 75088
United States